Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at support@thewagcart.com. We'll reply with instructions and a prepaid return shipping label — return shipping is on us. Returns are sent to: 16601 SE 384th St, Auburn, WA 98092, USA. Items sent back without first requesting a return can't be accepted.

Damages and issues
Please inspect your order when it arrives. If anything is defective, damaged, or wrong, email support@thewagcart.com right away and we'll make it right.

Exceptions / non-returnable items
Certain items can't be returned: perishable goods, custom or personalized products, personal care goods, hazardous materials, and flammable liquids or gases. Gift cards are non-returnable. If you're unsure about a specific item, just ask.

Exchanges
The fastest way to get what you want is to return the item you have and place a new order once the return is accepted.

Refunds
We'll let you know once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Banks and card companies can take a few extra days to post it. If more than 15 business days have passed since we approved your return and you haven't seen it, email support@thewagcart.com.