Shipping
What does shipping cost?
Nothing — shipping is free on every order, with no minimum. The price you see on the product page is the price you pay. No codes, no surprises at checkout.
How long until my order ships?
Orders are handed to the carrier within 1–3 business days. You'll get a confirmation email with tracking the moment it goes out.
How long until it arrives?
Most orders arrive 2–3 weeks after you order — our fulfillment partner's average is about 8 days in transit, plus 1–3 days to pack. Once in a while a carrier reroutes a parcel and it takes closer to 3 weeks; if yours passes 3 weeks, email support@thewagcart.com and we'll replace it or refund it. Need it by a specific date? Ask before you order and we'll tell you straight.
Where do you ship from?
We're a curated reseller — we don't hold our own stock. We choose the products and our supplier partners ship them directly to you. We currently deliver within the United States only.
My tracking hasn't updated.
Carrier scans sometimes lag a day or two, especially over weekends, and parcels can go quiet for a few days between hubs. If it's been more than five days with no movement, email support@thewagcart.com and we'll chase it down for you.
Returns & refunds
What's your return policy?
30 days from the day it arrives. The item needs to be unused, in its original packaging, with tags. Email support@thewagcart.com to start a return and we'll send you instructions. Return shipping is on us — we send a prepaid return label.
What if it arrives damaged or wrong?
Email us right away with a photo. We'll replace it or refund it — you won't need to argue about it.
How long until I see my refund?
Once we receive and inspect the return, approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.
Can I exchange something?
The fastest route is to return the item and place a new order for the one you want. Exchanges processed as swaps take longer.
Kits & discounts
How do the kits work?
Each kit is a single product built from two items we also sell separately — the kit price is 13–18% below what the two parts cost on their own, and everything ships free. The exact saving is shown right on the kit page.
Do you have promo codes?
Yes — first order? Use WELCOME10 for 10% off. And every order $25+ can earn 35% off your next one through our Paw Star Reward.
Products
How do I know I'm getting a fair price?
We price-check against the major retailers before listing. If we can't sell something at a price that's fair to you, we don't list it — we've pulled products for exactly that reason. You'll also notice we don't run fake “compare at” prices with a line through them. Our price is our price.
Will this fit my dog / cat?
Dimensions and weight ranges are on every product page. If you're between sizes or not sure, email support@thewagcart.com with your pet's weight and measurements and we'll tell you straight — including if the answer is that nothing we carry is right for them.
Why don't you have reviews on your products?
Because we're new and we're not going to fake them. When real buyers start leaving reviews, you'll see them.
Still stuck?
Email support@thewagcart.com or call (206) 657-6945, Monday to Friday, 9am–5pm Pacific. A real person answers, usually within one business day.