Contact

A real person reads every message. We answer within one business day, usually a lot faster — Monday to Friday, 9am–5pm Pacific. Weekend messages get picked up Monday morning.

How to reach us

Email: support@thewagcart.com — fastest, and it gives us both a written record of your order number, sizing question or return.
Phone: (206) 657-6945 — Monday to Friday, 9am–5pm Pacific. Leave a message outside those hours and we'll call you back.
Or use the form below — it goes to the same inbox as the email.

Already placed an order?

Include your order number (it starts with #1 and is in your confirmation email) and we can look it up immediately instead of trading messages. If your question is about a delay, a return, or a damaged item, a quick photo helps us fix it in one reply.

Questions we're happy to answer before you buy

Sizing a harness or life jacket for your specific dog. Whether a cat tree will fit the space you have. Which bed holds up to a chewer. Whether a product ships in time for a trip — worth asking, because some of our items ship from US stock and some ship from overseas, and we'll tell you which is which. We would rather talk you out of the wrong product than sell it to you and process a return two weeks later.

Shipping, returns and the common stuff

Most answers are already written up on our Shipping, Returns & FAQ page — processing times, delivery windows, how returns work, and what to do if a package says delivered but isn't there. Worth a look before you write in; if it isn't covered there, write in.

Where we are

TheWagCart is an online store based in Auburn, Washington. We're a curated reseller — our supplier partners ship orders directly to you, so what arrives at your door won't come from here. There's no walk-in showroom — but we're a real business in a real place, and our full registered address is in our store policies.