Contact

A real person reads every message. We answer within one business day, usually a lot faster — Monday to Friday, 9am–5pm Pacific. Weekend messages get picked up Monday morning.

How to reach us

Email: support@thewagcart.com — fastest, and it gives us both a written record of your order number, sizing question or return.
Phone: (206) 657-6945 — Monday to Friday, 9am–5pm Pacific. Leave a message outside those hours and we'll call you back.
Or use the form below — it goes to the same inbox as the email.

Already placed an order?

Include your order number (it starts with #1 and is in your confirmation email) and we can look it up immediately instead of trading messages. If your question is about a delay, a return, or a damaged item, a quick photo helps us fix it in one reply.

Questions we're happy to answer before you buy

Sizing a harness for your specific dog or cat. Whether a scratching post or cave will fit the space you have. Which bed holds up to a chewer. Whether a product will arrive in time for a trip — most orders land in 2–3 weeks, and we'll tell you straight if a specific item is running slower. We would rather talk you out of the wrong product than sell it to you and process a return two weeks later.

Shipping, returns and the common stuff

Most answers are already written up on our Shipping, Returns & FAQ page — processing times, delivery windows, how returns work, and what to do if a package says delivered but isn't there. Worth a look before you write in; if it isn't covered there, write in.

Where we are

TheWagCart is an online store based in Auburn, Washington. We're a curated reseller — our fulfillment partner ships orders directly to you, so what arrives at your door won't come from here. There's no walk-in showroom — but we're a real business in a real place, and our full registered address is in our store policies.