TheWagCart is a small, independent pet store based in Auburn, Washington. My name is Michael and I run it. We opened this year. There's no call center and no warehouse floor here — when you email us, I'm the one reading it.
Why we started this
Shopping for a dog or a cat online has gotten exhausting. The big stores list fifty thousand products, half of them nearly identical, and you spend twenty minutes comparing four versions of the same bowl. Then you find the one you want and it costs more than it should because of the logo on the box.
We went the other direction. We stock exactly forty products instead of fifty thousand — the grooming tools, toys, feeders, harnesses, travel gear and cleanup gear that people actually buy, one best version of each — and we price-check them against the big-box stores before we list them. If we can't sell something at a fair price, we don't list it. We've pulled products off this store for exactly that reason.
How this actually works
We're a curated reseller, not a warehouse. We don't hold our own stock — we choose the products, and our supplier partners ship them directly to you. We'd rather say that plainly than let you assume there's a building full of dog beds behind this website.
What you can count on
Honest pricing. We check our prices against the major retailers. We're not always the cheapest on every single item, but we're never counting on you not to look. You won't find inflated “compare at” prices with a line through them here — that trick is everywhere in this industry and we've deliberately left it out. Our price is our price.
Simple shipping. $6.95 flat anywhere in the US, and free on orders over $34.99 — every kit ships free. Orders ship within 8 days, and usually sooner. Once it's moving, most items reach you within about a week; a few ship from further afield and take longer, and we'll tell you which is which if you ask before ordering. We don't promise two-day delivery we can't keep. Tracking hits your inbox the moment your order ships.
30 days to change your mind. If it doesn't fit, your pet ignores it, or it just isn't right — email us within 30 days and we'll sort it out. We don't make you argue for it.
No fake reviews. We're new. We don't have a wall of five-star testimonials, and we're not going to invent any. When we have real reviews from real buyers, you'll see them — and not a day before.
Get in touch
Email support@thewagcart.com or call (206) 657-6945, Monday to Friday, 9am–5pm Pacific. You'll hear back, usually within one business day. Questions about sizing, a delayed package, a return, or whether a product will work for your specific dog or cat — all fair game. I'd rather talk you out of the wrong product than sell it to you.
— Michael
TheWagCart · Auburn, Washington